First, who we are exactly
At Stoikk, we build and grow digital products that solve real-world problems across wellness, AI, and consumer tech. Whether we’re building from scratch, accelerating an existing product, or co-founding high-potential ideas, our goal is always the same: to craft thoughtful, sustainable solutions that scale. Our portfolio of mobile-first products—like Kompanion Intermittent Fasting, Dear Me, EasyFit, Fitself, Privé, Lucid Novel, Heartup, TeddyCare, Magic Chef, Unwine, GoodBite, Kompanion: At Home Workouts and Lume —has already reached over 25 million users worldwide.
What you’ll do
- Respond to user inquiries with clear, helpful, and empathetic communication, ensuring high-quality support across multiple platforms
- Identify recurring issues or trends in user feedback and escalate them to relevant team members for resolution
- Develop a comprehensive understanding of our products to provide accurate guidance and troubleshooting
- Manage and analyze support tickets and in-app messages on a daily basis to ensure timely resolutions
- Monitor and report customer satisfaction and feedback via platforms such as the App Store and Google Play
- Collaborate with cross-functional teams to enhance user experience through improved support processes and content
- Contribute to the development of user-centric content within the app, ensuring clarity, consistency, and alignment with brand tone
- Support the localization of app content for various markets, ensuring linguistic accuracy and cultural relevance across different languages and regions
- Stay informed about current trends in mobile applications, AI, and social media to ensure content and communication strategies remain - relevant and forward-thinking
Desired skills and experience
- Bachelor’s degree, preferably in translation, linguistics, communication, or related fields
- Excellent written and verbal communication skills in English; additional languages are a plus
- Min. 1 year of experience in customer support or user communication roles, preferably within mobile app or tech environments
- Strong ability to empathize with users and communicate in a clear, user-friendly, and brand-consistent tone
- Experience with tools such as Zendesk, App Store Connect, and Google Play Console is a strong plus
- Detail-oriented with the ability to identify patterns in user feedback and report them effectively
- A proactive mindset with a passion for improving user experience and support workflows
- Familiarity with mobile apps, AI-based products, or tech industry trends is a plus
- Experience in localization processes and ensuring linguistic and cultural accuracy across different markets is an asset
Perks that await you
- An environment of open communication and collaborative teamwork
- Comprehensive medical insurance coverage for your peace of mind,
- A well-designed office space at the heart of innovation within YTU Teknopark Maslak 1453,
- Support for personal growth through course reimbursements and apps of choice for personal-growth
- Stoikk Recharge Days in addition to legal leaves
- Flexibility with work-from-home arrangements, and work from home (WFH) support promoting a healthy work-life balance
- Support for your furry friend
- Regular events, special day surprises and celebrations
Through your applications to our job postings, your personal data will be collected and processed by Stoikk, acting as the data controller, in accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”) and the relevant legislation, for the purpose of managing recruitment processes. You can access our
Candidate Information Notice here. 
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